What will participants learn?
Advanced communication training equips staff with the skills to:
- Enhance workplace communication for better collaboration and efficiency
- Apply deep listening techniques to improve engagement and understanding
- Use positive language strategies to frame messages effectively
- Increase customer engagement and satisfaction through clear communication
- Assess and increase comprehension when delivering key information
- Manage resistance and reduce defensiveness in challenging discussions
- Handle difficult conversations with confidence and professionalism
Who is it for?
This training is ideal for teams where optimal collaboration and efficiency are key. Staff that this training would benefit include frontline workers in retail or hospitality, call centre or customer support teams, education and training providers, health and social care staff, financial services, legal services, employment services, or any other industry where effective communication is crucial to the success of the organisation.
What does the course include?
- The mindset underlying advanced communication and engagement skills
- Key communication skills to increase both internal and external engagement
- Techniques to effectively address barriers or resistance
- Strategies to ensure clarity and comprehension when sharing information
- Scenarios and case studies demonstrating good communication in practice
- Opportunities to practice key techniques during the training
- A reference sheet to ongoing communication skills development
