Adventures in Service Design (ASD) 0.5 day workshop
A whole new way to learn user-centred design methods and systems-thinking approaches in a format that is genuinely engaging and fun.
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Online
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About this event
- Event lasts 4 hours
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Adventures in Service Design (ASD) is the creation of Alice Turner; a professional human with a passion for keeping users at the heart of digital products and services. Over her career Alice has produced interactive content for museums and exhibition spaces, digital services for UK government departments, and managed multimedia production for marketing and corporate events agencies. She's worked on projects big and small for clients and employers from tiny start-ups to huge multinational companies.
ASD is a synthesis of some the most impactful methods and principles that Alice has learned over 15+ years of industry experience in human-centred digital design, UX/UI and digital service management. This course delivers all this via a series of role-playing scenarios in an array of fantasy worlds to create a unique learning experience that isn't just flashy fun - it's a powerful tool too (you know, like a wizard's staff!).
Adventures in Service Design (ASD) is a whole new way to learn user-centred design methods and systems-thinking approaches in a format that is genuinely entertaining and engaging. In each workshop we dive into Fantasy Land to learn and practice new service design skills in a choice of alternate realities, each populated with a array of characters (i.e. users)
How many workshops have you taken recently where you got to define user profiles in a fairytale castle, assess risk for a dinosaur safari park or map complex integrated services in a space station...?
By stepping out of the norm and into Fantasy Land, students can leave all their preconceptions behind them (about how things should work and how they're supposed to tackle a problem) and focus purely on the methods and the outputs.
Educators call this "Intentional play" - the act of having fun, but with purpose. Learning through play is one of the most powerful methodologies there is and there is a large body of research that shows that new ideas and skills are learned and embedded much more easily when we enjoy learning them. By stepping momentarily out of reality into a world that is safe to experiment in, we can learn those new skills and apply them in a free environment where it's perfectly safe to fail.
Are you ready to take the first step on your own quest for holistic user-centred products and services...?