Advice Skills for front line workers

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Location

Location

Mencap

65 Aspenlea Road

London

W6 8LH

United Kingdom

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Event description

Description

Advice Skills for front line workers

This course will be delivered by advice UK. The trainer is Natalia Perez Shepherd

Learning objectives

  • Define the underlying and key principles of advice
  • Understand the differences between advice, information, advocacy etc
  • Describe best practice in relation to making referrals
  • Practice advice skills
  • Explore effective ways of helping clients

Who is this course suitable for?

This course is suitable for advisors and volunteers of varying experience levels.

Content

  • Why the advice sector exists
  • The difference between information, advice & advocacy- defining the key terms
  • Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
  • The key steps in the advice process
  • Some key skills for advice
  • Signposting and referring
  • Practicing advice skills

THIS COURSE IS FREE FOR ORGANISATIONS THAT ARE MEMBERS OF H&F ADVICE FORUM

Date and time

Location

Mencap

65 Aspenlea Road

London

W6 8LH

United Kingdom

View Map

Organiser Bianca Hines

Organiser of Advice Skills for front line workers

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