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Advice Skills for front line workers

Mandy Goodall

Tuesday, 3 March 2015 from 10:00 to 16:00 (GMT)

Ticket Information

Type Remaining End Quantity
Attendee Sold Out Ended Free  

Event Details

Advice Skills for front line workers

This course will be delivered by advice UK. The trainer is Natalia Perez Shepherd

Learning objectives

  • Define the underlying and key principles of advice
  • Understand the differences between advice, information, advocacy etc
  • Describe best practice in relation to making referrals
  • Practice advice skills
  • Explore effective ways of helping clients

 Who is this course suitable for?

This course is suitable for advisors and volunteers of varying experience levels.

Content

  • Why the advice sector exists
  • The difference between information, advice & advocacy- defining the key terms
  • Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
  • The key steps in the advice process
  • Some key skills for advice
  • Signposting and referring
  • Practicing advice skills

THIS COURSE IS FREE FOR ORGANISATIONS THAT ARE MEMBERS OF H&F ADVICE FORUM
Do you have questions about Advice Skills for front line workers? Contact Mandy Goodall

When & Where


Mencap

65 Aspenlea Road
W6 8LH London
United Kingdom

Tuesday, 3 March 2015 from 10:00 to 16:00 (GMT)


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