Great hospitality starts with great people. In a fast-paced, high-pressure sector, your team is your greatest asset.
This session will explore how to build a positive workplace culture, lead with confidence, and retain your best staff within the unique demands of the night-time economy. Expect honest conversation, practical ideas, and real-world examples from sector leaders.
Discussion themes include:
- What makes a great hospitality leader today
- Boosting engagement, motivation, and retention
- Conflict resolution and communication in action
- Creating a culture that supports wellbeing and performance
With:
Cassie Ruthven, Sixty Eight People / This Is Catalyst
From pulling pints at 14 to shaping the future of hospitality leadership, Cassie Ruthven has lived and breathed the industry. After gaining hands-on experience in pubs, bars, and clubs, she rose through the ranks at Living Ventures before joining The Alchemist, where her passion for people sparked a shift into mentoring and training. Today, as a Leadership Coach with Catalyst, Cassie works exclusively with hospitality operators — championing everyday excellence and redefining what great leadership looks like across the sector.
Eligibility Criteria:
- Hospitality business owners, managers, and senior staff working in the night-time economy based in Greater Manchester.
As this workshop is fully-funded, businesses are subject to funders' eligibility criteria. If your place is confirmed, you will receive an email from us with further details.
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