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AGM and Members' Meeting 2019

The Institute of Customer Service

Wednesday, 17 July 2019 from 09:45 to 14:00

Ticket Information

Type End Quantity
Registration   more info Ended Free  

Event Details

The Institute’s Annual General Meeting and Member is only open to members of The Institute and offers an excellent forum to network with peers and share best practice.


Please note that we can only accommodate a maximum of two attendees per organisation and you receive one vote per organisation. 



9.45     Registration - coffee/tea/pastries on arrival - networking opportunity
10.15   Welcome & introductions
10.55   Looking forward: 2019/2020 business plan
11.15   Declare meeting closed
11.20   Refreshments & comfort break

Members' Meeting:
11.45   Joe Gordon, Head of first direct - presentation followed by Q&A
12.30   Summary & thank you
12.45   Lunch & networking

Do you have questions about AGM and Members' Meeting 2019? Contact The Institute of Customer Service

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