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AI IN CUSTOMER ENGAGEMENT DIRECTORS FORUM
Thu 29 June 2017, 09:30 – 17:30 BST
Our second directors’ forum extends beyond the business to the customer interface. From automating customer interactions to predicting customer behaviours, we’ll investigate AI’s impact on the customer experience and businesses’ ability to profitably engage.
Topics will include:
Intelligent Bots – What’s Real, Will Chatbots take over Contact Centres?, How RPA can transform the organisation, The future of Intelligent Assistants, When AI meets Virtual Reality, AI Analytics and Customer Insights, The new era of Customer Service, Building customer relationships with intelligent virtual agents