AI in Housing: What's working, what's needed and where next?

AI in Housing: What is needed, what is working and where next?

Join us online for a practical, sector-focused session on how AI is fixing everyday pain points for housing teams. Too often, important conversations aren’t fully captured, leading to missed actions, inconsistent records and hours lost to admin.

AI is helping change that, not by replacing the empathy and human connection that is crucial in housing, but by reducing the admin burden that takes staff away from meaningful work with tenants.

Organised by Beam who have delivered housing and support services for over a decade, and built Magic Notes after seeing these challenges in their own frontline teams. Now used by 30,000 workers across 200+ organisations, it’s designed for the realities of frontline practice. You’ll see live demos of tools like Magic Notes and case studies from housing associations using a range of AI solutions to improve customer communications and raise record quality, that is delivering admin time saved of up to 8 hours a week, per person.

We’ll also cover AI policy best practice, safe implementation and what impact is realistic heading into 2026, with insights from sector leaders including Gary Dickson and Monalisa Roy, with plenty of time for Q&A as well as more speakers to follow!

Speakers include:

Monalisa Roy, Cartrefi Conwy

Monalisa is Executive Director of Business Transformation where she oversees organisation-wide digital strategy, service redesign and innovation, drawing on extensive experience delivering transformation programmes. Monalisa will also share early insights from her team’s Magic Notes pilot and its emerging impact on efficiency and record quality.

Gary Dickson, Scottish Federation of Housing Associations

Gary leads AI and digital strategy for more than 130 housing associations across Scotland, supporting safe and effective adoption across the sector. His team has developed freely available resources (available to UK teams as well) to help organisations create strong AI policies and best-practice frameworks, which he’ll walk through during the session.

Chloe Moore, Beam

Chloe began her career as a housing support worker and now leads partnerships with housing associations adopting AI. She works with teams whose biggest ambitions are good governance and great TSMs, asking daily how to save time, raise record quality and improve experiences for customers and staff. Chloe will share lessons learned from working with dozens of housing associations across the UK.