AI-powered customer engagement for small business

Brisbane City Council

Join Brisbane City Council for this workshop to learn how Artificial Intelligence tools can help you converse with and capture customers.

Suburban Business Hub

Registration and networking: 9–9.30amWorkshop: 9.30-11.30amLearn how AI-driven tools can help you converse with and capture customers for your business.While automation has emerged as a useful tool for lead generation, customer enquiries and service, AI adds an additional layer to create experiences that mimic live customer agent responses in a cost-efficient and timely way.You’ll be equipped with take home processes on how to engage an AI Chatbot so you can implement the lessons learned in your business.Join this workshop to learn:<ul><li>how to define your client communication needs</li><li>the different ways you can connect with and respond to customers</li><li>emerging AI tools for client communication and lead capturing</li><li>how to set up a simple AI chatbot for your website</li><li>next steps in growing your 24hr client response strategy.</li></ul>Brisbane City Council, with <a href="https://www.businessintraining.com.au/" title="https://www.businessintraining.com.au/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Business in Training</a>, is delivering this free workshop to support local businesses to grow and thrive.Look out for further events in the <a href="https://www.brisbane.qld.gov.au/business-in-brisbane/business-events-and-support/business-events-calendar" title="https://www.brisbane.qld.gov.au/business-in-brisbane/business-events-and-support/business-events-calendar" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">business series</a>.

<h2>Workshop facilitator</h2><h3>Rhonwyn Learner, Founder and General Manager, Business in Training</h3>Rhonwyn Learner has been in the small business field for more than 16 years, working within government and the private sector. With a focus on start-ups and career development, Rhonwyn is a professional speaker, trainer and mentor to a wide diversity of individuals. She does not limit her knowledge to any specific industry or market sector but rather focuses on business fundamentals including business management skills, business strategy and design. Her expertise in personal and professional motivation and development of individuals has helped businesses to achieve their highest goals.