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Air MSP Mastermind and Automate Geek Squad Day at Mirus-IT

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Location

Mirus IT Solutions Limited

7 Clarendon Drive

Wymbush

MK8 8ED

United Kingdom

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Event description

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Come and join us for an action packed day in the second installment of our Mastermind and Geek day exclusively for clients and friends of Air-MSP.


Food will be provided – There will be a £20 Charge per participant to cover our costs.


Mastermind Theme: Strategy – Knowledge – Service


10:00–10:15: Welcome – Todd McQuilkin, Air-MSP & Paul Tomlinson, Mirus-IT


10:15–11:15 Golden Keys to Strategy – Inspired by Sun Tzu's 'Art Of War' – Todd McQuilkin, CEO, Air-IT & Air-MSP


11:15–11:30: Break


11:30–12:30: Service Desk Institute – an introduction to the institute and how it can not only change your perception of service but will also change your business process for the better. https://www.servicedeskinstitute.com/ – David Wright, Chief value officer, Service Desk Institution


12:30–13:15: Lunch


13:15–14:15: Knowledge Management – KCS – Knowledge Centered Support http://www.serviceinnovation.org/kcs - Creating knowledge and getting our end users to use it is a tough task – hear how KCS methodology is changing our perception of knowledge management – self-service and shift left support is the future. – Bjorn Bjorkman, Business Development Director, Comaround


14:15–14:30: Break


14:30–15:30: StratOp with Brad Schow, COO, HTG Peer Groups


15:30–16:30: Product and Services 2018 – What’s will be the focus for our sector in 2018? Roundtable Discussion – Paul Tomlinson, MD, Mirus-IT

The Geek Squad Agenda

Please Note : all attendees joining us for the Geek day must already be Automate users or administrators and will be expected to be at a level that they can contribute positively during the day.

10:1511:15: Getting up to speed with patching & Using SQL to access the Automate database

11:1511:30: Break

11:3012:30: Scripting and using the power of extra data fields & Report Designer session

12:3013:15: Lunch

13:15–14:15: Script-a-thon, challenge to be set on the day

14:15–14:30: Break

14:30–15:30: Meltdown & Spectre detection and mitigation discussion

15:30–16:30: Open panel discussion - Free questions to experienced users

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Date and Time

Location

Mirus IT Solutions Limited

7 Clarendon Drive

Wymbush

MK8 8ED

United Kingdom

View Map

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