Master airline operations, customer service, marketing, revenue, and safety—all essential to begin your aviation industry journey.
Overview
The aviation sector doesn’t run on just planes—it runs on systems, strategy, and service. This course takes you straight into the cockpit of airline operations—figuratively, of course. From the basics of airline structures to how departments mesh together, you’ll gain a sharp understanding of how the industry keeps people moving. The modules cover key operational components, customer service excellence, sales and marketing tactics, revenue management techniques, and safety management essentials—each built to give you solid foundational knowledge without the fluff.
Whether you're aiming to work in an airport office or simply want to make more sense of your in-flight coffee, this course keeps things clear, direct, and surprisingly interesting. Designed for learners looking for aviation insight without needing to leave their chairs, it's structured for maximum relevance with minimum jargon. A course where spreadsheets meet cabin crew smiles—with a touch of dry humour along the way.
Learning Outcomes
- Understand the basic structure and function of airline operations.
- Identify major airline departments and their operational responsibilities.
- Learn effective customer service approaches in the airline industry.
- Explore key sales and marketing strategies used by airlines.
- Understand pricing models and revenue management in aviation.
- Recognise airline safety management frameworks and operational protocols.
Who is this Course For
- Individuals interested in learning how airlines operate internally.
- New aviation professionals needing operational industry understanding.
- Customer service agents seeking aviation-specific training context.
- Travel agents wishing to better understand airline partners.
- Entry-level airline staff aiming for departmental insights.
- School leavers exploring aviation without flying planes.
- Career changers curious about aviation roles behind the scenes.
- Enthusiasts looking for structured airline operational knowledge.
Career Path
- Airline Operations Coordinator – £26,000 per year
- Customer Service Officer (Airline) – £22,500 per year
- Airline Sales Executive – £30,000 per year
- Revenue Management Analyst – £35,000 per year
- Flight Scheduler/Dispatcher – £28,000 per year
- Aviation Safety Administrator – £32,000 per year