Question 1

What should I do if my flight is delayed or cancelled?

Accepted Answer

In the event of a flight delay or cancellation, passengers have specific rights and may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) provides clear guidelines on the amounts due, depending on the type and length of the delay.

Question 2

How can I find out which terminal my flight departs from?

Accepted Answer

Flight departure terminals can typically be found on the airport's official website or by contacting your airline directly. For instance, Manchester Airport provides a "Which Terminal" page to assist passengers in identifying their departure terminal.

Question 3

What items are allowed in my hand luggage?

Accepted Answer

Hand luggage regulations can vary between airlines, but generally, passengers are advised to familiarize themselves with airport security rules regarding prohibited items. It's also recommended to check with your specific airline for any additional restrictions they may have in place.

Airport Customer Service and Operations - Online Course

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