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ALVA Benchmarking Seminar

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Knowledge Centre, Theatre, The British Library

96 Euston Road

London

NW1 2DB

United Kingdom

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10:30 Registration and Coffee

11:00 Welcome

11:10 Speaker TBC

11:50 Katie Vosper, Research Director, BDRC Continental
Standing on the bench to peer over the fence: How to use benchmarks to your advantage

12:20 Lesley Morisetti, Morisetti Associates

12:45 Lunch

13:30 Speaker TBC

13:50 Bernard Donoghue

14:20 Leonie Bulman, Research Director, BDRC Continental
Rating, Ranting and Recommendation: Understanding your online presence

14:40 Speaker TBC

15:00 Conclusion and question to speakers

15:30 Depart



Leonie Bulman, BDRC Continental

Leonie is a specialist in the hotels, travel and leisure sector, with particular expertise in using social data to help brands get closer to their customers.

Katie Vosper, BDRC Continental

Katie specialises in the attractions sector, helping organisations grow their business by understanding their audience’s needs and values and leveraging these to build stronger product and marketing propositions. She has overseen ALVA’s visitor experience benchmarking survey since 2012.

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Date and Time

Location

Knowledge Centre, Theatre, The British Library

96 Euston Road

London

NW1 2DB

United Kingdom

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