£19.99

Always Make Your Customer Happy

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Collabor8te

22 Montrose Street

Glasgow Metropolitan Area

G1 1RE

United Kingdom

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Refunds up to 7 days before event

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*** FREE For JCI Members ***

When you hear the words “customer experience,” what comes to mind?
Is it a friendly customer service rep? Is it an easy-to-navigate website? Or how about free shipping or returns?

The most dominant force for a business used to be offering the customer what he or she needed. It was all about finding a pain point and creating the right solution. And that was enough to grow a business. People would even forgive a subpar experience as long as the end result was what they wanted. Because no one else was offering that product or service, so the experience took a backseat to the solution.

But as technology kept improving, markets grew increasingly saturated. There were tons of businesses doing the same thing. Online retail shopping blew up. Online grocers were putting a strain on brick-and-mortar markets. Hundreds of companies even started delivering meal kits right to your doorstep. It was no longer enough to have the right solution, or even the right solution with the right interface.

So how did certain companies stand out? Why did some businesses rise to the top while other folded and crumbled? Two words: customer experience.

Come and learn few tips and share your experience to date!

One of our members will have opportunity to present their business at the end of the event! If you want to become a member then PM us here!
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Date and Time

Location

Collabor8te

22 Montrose Street

Glasgow Metropolitan Area

G1 1RE

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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