An introduction to Customer Experience
Sales Ended
An introduction to Customer Experience

An introduction to Customer Experience

Event Information

Share this event

Date and Time

Location

Location

The Circle

4-6 Staffa Place

Dundee

DD2 3SX

United Kingdom

View Map

Friends Who Are Going
Event description

Description

Customer Experience is one of the biggest trends of 2016, but not many people understand what it means, or how it can benefit your business and your customers.

In this half-day workshop you'll learn the tools you need to get ahead of the competition and start wowing your customers. We'll cover:

  • What is customer experience & why you should care?

  • How services make us feel

  • What makes experiences good or bad

  • The Customer Lifecycle

  • The key principles of designing services

You'll be getting hands-on, working on real life challenges to aid your learning. There will also be plenty of time for you to ask questions.

Our goal is to make sure that you leave with everything you need to be able to go back and start transforming your organisation straight away.

Share with friends

Date and Time

Location

The Circle

4-6 Staffa Place

Dundee

DD2 3SX

United Kingdom

View Map

Save This Event

Event Saved