Please note this is for people working in public sector organisations rather than suppliers. Please sign up with a work email if possible.
This one-hour module provides a clear and practical introduction to service design, specifically tailored for health and public services. It’s designed for leaders and professionals who may not have a background in service design but want to understand its core principles and how it can benefit their work.
What is covered
This session will cover:
- The basics of service design and how it can be used to improve the delivery of health and public services.
- Key concepts such as user-centred design, journey mapping, and co-creation.
- How service design delivers return on investment through unlocking innovation, efficiencies, and improvements resulting in better impact.
- Understanding the needs of patients, service users, and staff, and how these insights can help you create more effective and efficient services.
- Real-world examples from our work in health and public services, showing how service design has been used to improve experiences and outcomes.
Outcome
By the end of the hour, you’ll have a foundational understanding of service design, practical tools to apply in your own work, and an appreciation of how small changes can lead to significant improvements in service delivery.
This session is ideal for anyone looking to enhance their understanding of service design and its role in creating better public services.
As this is a small group session, spaces are limited. If you are no longer able to make it, please cancel your ticket so we can free up a spot on the waitlist.
