Workshop Description: This course strengthens the foundations of Effective Problem Solving by providing advanced knowledge and skills utilizing the Apollo RCA™ methodology and RC Pro® / RealityCharting® software to help prevent and eliminate problems from reoccurring.
Participants will learn how to:
· Avoid ineffective problem-solving.
· Differentiate between Issue Resolution & Issue Elimination and Prevention.
· Clearly define any Problem.
· Develop a Cause & Effect Chart using:
· RC Pro®/RealityCharting® software or
· Sticky Notes and Pen.
· Identify Effective Solutions.
· Gather evidence or data to support their analysis.
· Develop and Implement an Action Plan.
· Facilitate an RCA team.
The Workshop will enforce the concept that RCA is a team-based event, and it is critical to include in the analysis a cross functional team. And most importantly it enforces that we are trying to seek effective solutions not placing blame to help prevent reoccurring problems.
Who Should Attend?
- All individuals, who lead, facilitate, or get asked to lead RCA.
- Not limited to shop floor personal, engineers, technicians, or mechanics, facilitators, and incident investigators.
- Applies to all functions, disciplines, and organizations.
Workshop Objective:
· Perform Medium or High-Level Analysis
· Apply the Apollo RCA™ Methodology and RC Pro®/RealityCharting® Software.
· Lead/Facilitate an Apollo RCA™ with a team of participants.
Workshop Exercises:
Learning is reinforced with “hands-on” problem solving exercises, utilising the RC Pro® Software. This will allow students to apply the Apollo RCA™ process to real world problems and demonstrate their facilitation skills.
Workshop Content:
· eManual: 202 Apollo RCA™ for Facilitator.
· Certificate: Course Completion Certificate.
· eBook: Seven Steps to Effective Problem-Solving by Dean L. Gano.
· Software: RC Pro® / RealityCharting® (12 month subscription)
· Accreditation: Investigator and Facilitator Accreditation (Optional).
Course Contents
1. Introductions
2. Define the Problem
3. The Cause & Effect Principles
4. Create a Realitychart™
5. Identify Effective Solutions
6. Implement & Track Solutions
7. Group Facilitations
8. Putting It All Together
Strengths of the Process:
Strengths of the Apollo RCA™ method are the manner in which:
· The problem and its significance are clearly defined
· The methodology stresses the importance of not placing blame on individuals or groups related to an incident
· The methodology does not rely on categorisation or pre-conceived ideas
· The causal relationships are established and understood
· The evidence is presented to support causes
· The solutions will prevent recurrence and are agreed upon by the group
The final RCA report outlines the analysis so that others can easily follow the logic that was used.
RealityCharting® Software:
Each course attendee will get access to the RCPro® software for twelve (12) months duration.
RC Pro® facilitates implementation of the Apollo Root Cause Analysis™ methodology and provides comprehensive investigation management features. It gives you a standardized platform to quickly create, escalate, iterate and integrate your analysis into business processes. And it delivers a flexible technology solution that addresses the multiple and varied needs of your organization.
Key Benefits
- Reinforces the Apollo RCA™ Method
- Excellent Reporting Capabilities
- Grow and Protect Institutional Memory
- Group Building capability
- Cause and Effect Charting
How to book your place:
Online booking: If you book your place through the online system, you will receive a VAT invoice based on the dates provided when booking.
Special Offer: To avail of our limited discount code, contact us at: training@pro-reliabilitysolutions.com
Payment by invoice: If you would like to pay by invoice, please send an email directly to Pro-Reliability Solutions. We will be happy to assist you with your booking.
Contact us at: training@pro-reliabilitysolutions.com
Please note: All course participants will be required to bring their own laptop to the course to complete the course content.
