Question 1

What's included in the price?

Accepted Answer

The price includes all course materials, including: 24-page workbook; Certificate of Completion/CPD hours; Helpers in the Community Resource; Lanyard Badges; Quick Reference Tools as well as teas and coffees during breaks.

Question 2

Is lunch provided?

Accepted Answer

We will provide drinks refreshments throoughout the training however  lunch is not provided. Our cental training location offers a variety of shops and cafes in walking distance from the venue, or you are welcome to bring your own lunch to eat on site.

Question 3

Where should I park if travelling by car?

Accepted Answer

There is limited on site parking, however there is a public pay and display car park nearby and on street parking. Parking guidance will be provided in the Joining Instructions 2 weeks prior to training.

Question 4

What if I want to cancel?

Accepted Answer

You can cancel via Eventbrite up to 14 days before the training starts. Please note that cancellations receieved less than 14 days before the course start date will not be entitled to a refund.

Question 5

What if I am unwell on the day of training?

Accepted Answer

As a gesture of goodwill, in the event of illness or other unforeseen circumstances, you may transfer your place to a future course or send a substitute. NB: this option is available only once. If you fail to attend the subsequent course, personally or via a substitute, no refund will be offered.

Question 6

What if the course is cancelled due to unforseen circustances?

Accepted Answer

In the unlikely event that the we should need to cancel the training either due to trainer illness; unforseen issue with venue or due to minimum course numbers not being met, you will be entitled to a full refund.

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