Assertiveness (6 December 2024)

...and put your views across while still taking other people’s opinions into account.

If you’re not assertive, especially if you become passive aggressive or aggressive, you can cause misunderstandings, frustration and even a breakdown in relationships at work.

This session will help you build confidence to be more assertive more of the time. And how to disagree without being disagreeable!

What’s in it for you?

• Recognise the differences between assertive, aggressive and passive behaviour
• Understand the impact your behaviour has on people
• Make assertive requests – and follow up effectively
• Say ‘no’, where appropriate
• Be more assertive in meetings
• Give negative feedback – without giving offence

Agenda

(10.00 – 10.45)

1 ASSERTIVENESS DEFINED

• What it is
• What it isn’t
• The assertiveness spectrum
• The benefits of being assertive

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2 ONE-TO-ONE ASSERTIVENESS

• Understanding differences in behaviour
• Assertive language
• Making assertive requests
• The 3As model

3 ASSERTIVENESS IN MEETINGS

• Do’s…
• …and don’ts

4 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps

Free registration

This webinar, one of a series, is completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ and to be sure of a place. Click 'Add to calendar' above before you click the green ‘Register’ button, above. The session will be held on Zoom, so remember to look out for the secure password we will email you an hour before the session begins.

Sessions in the series:

There will be more sessions in 2025! They will be posted around August/September 2024.

Please don’t forget to attend – the session will not be recorded.

Feedback

This webinar is delivered by Scott Rumsey, one of our most popular trainers. See some of the feedback he’s had recently from delivering these webinars:

‘Engaging, fun and informative.’

‘Very engaging and friendly – knows his onions!’

‘Great!’

‘Excellent.’

‘Brilliant and friendly trainer.’

‘Great! Made me feel comfortable and engaged.’

‘Great guy, knew his stuff!’

‘Brilliant trainer, really enjoyed his delivery.’

‘Great trainer – very personable.’

‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’

‘Passionate, engaging. One of the best trainers I’ve had.’

‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’

‘Awesome training – very useful.’

‘Thank you – best course I’ve attended to date!’

‘Brilliant!’