£95

Assertiveness at Work

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Pitman Training Ipswich

12 Northgate Street

Ipswich

IP1 3DB

United Kingdom

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Description

Pitman's Assertiveness at Work Seminar is designed for anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.

Attending this seminar will equip you to identify assertive behaviour and the benefits of being assertive. Learn when and how to use an assertive manner at work.


Seminar Content

What is assertiveness? self assessment; group participation.

Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.

Adapting behaviour styles: stages of successful personal behaviour change; goal setting.

Developing an assertive attitude: handling requests; saying ‘yes’ and ‘no’; appropriate responses in practical situations.

Dealing with criticism.

Dealing with emotive responses.

Language choice.

Body language: non-verbal communication.

Case studies: analysing the work place.

Developing a personal action plan.


Benefits of Attending

Learn how to effectively assert yourself in a work environment in a one-day instructor led environment

Participation accredited towards CPD activity.

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Location

Pitman Training Ipswich

12 Northgate Street

Ipswich

IP1 3DB

United Kingdom

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