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Assertiveness & Managing Difficult Behaviours

Sally McMahon, Skylark Training and Development Ltd.

Wednesday, 14 December 2016 from 09:15 to 12:45 (GMT)

Assertiveness & Managing Difficult Behaviours

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Ticket Type Remaining Sales End Price Fee VAT Quantity
Course Ticket
Ticket includes course materials tea/coffee. Please contact the organiser if you have any special dietary or other specific requirements. If you require anything else that will help the day work well for you then please contact the organiser before booking. Please note that the room is accessed via stairs.
8 Tickets 13 Dec 2016 £60.00 £0.00 £12.00

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Event Details

  • Do you want to be able to achieve your goals, whilst also considering the needs of others?

  • Do you want to remain control and deal with difficult situations well?”

  • Do you want to manage difficult behaviours calmly, confidently and positively?”

 

If so, then come and join us on our “Assertiveness & Managing Difficult Behaviours”workshop

 

By the end of the workshop you will have:

 

  • Described what can help or hinder communication in challenging situations.
  • Discussed the benefits of being assertive for ourselves and the team.
  • Explored how we feel and behave when challenged.
  • Explored the difference between assertive, aggressive and submissive communication and behaviour.
  • Identified a range of challenging behaviours and their impact.
  • Identified and practised assertive communication skills and behaviours.
  • Considered difficult behaviours and situations and how to handle them positively and assertively.

 

This session will be very practical and participative, so come along ready to join in!

 

Do you have questions about Assertiveness & Managing Difficult Behaviours? Contact Sally McMahon, Skylark Training and Development Ltd.

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When & Where


Carthy Accountants
33 Eastgate Street
Stafford
ST16 2LZ
United Kingdom

Wednesday, 14 December 2016 from 09:15 to 12:45 (GMT)


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Organiser

Sally McMahon, Skylark Training and Development Ltd.

Managing Director, Skylark Training and Development Ltd.

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Assertiveness & Managing Difficult Behaviours
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