This on-line workshop is designed to give receptionists the confidence to deal with the challenging situations that they find themselves in with patients on a day to day basis. The workshop focuses on teaching the delegates what assertive behaviour is, how to be more assertive with patients and the reasons why assertiveness is a useful skill to utilise for creating long term positive relationships with patients. The workshop also explores why some of us can be more assertive and others find this more challenging.
The dates for this workshop are:
Wednesday 26th January – 09:30 – 11:30
Wednesday 9th February – 09:30 – 11:30
Tuesday 22nd February – 13:30 – 15:30
