Actions and Detail Panel
Tue 28 February 2017, 09:30 – 16:30 GMT
Assertiveness allows people to express honest feelings comfortably, to be direct and straightforward and to exercise personal rights without denying the rights of others and without experiencing undue anxiety and guilt.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.
This one-day workshop can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors