Question 1

Where is the event taking place?

Accepted Answer

The event is hosted at 1 Cromwell Place, South Kensington, London, SW7 2JE.

Question 2

What is the nearest tube station?

Accepted Answer

The nearest tube station is South Kensington, just a short walk away. It’s served by the District, Circle, and Piccadilly Lines.

Question 3

Is the venue wheelchair accessible?

Accepted Answer

Yes, the venue has full wheelchair access via a lift and accessible entryways across all three floors. The entrance address for wheelchair access is 35 Thurlo Place.

Question 4

I have specific accessibility needs—how can I ensure the event will be inclusive for me?

Accepted Answer

We want to make sure everyone feels welcome and supported. If you have any specific accessibility requirements. Please contact us at [your email or phone number], and we’ll do our best to accommodate your needs.

Question 5

Can I bring a buggy?

Accepted Answer

Absolutely! Buggy access is available, and there is designated storage for buggies during your visit. Please note there are stairs at the front entrance but our team are on hand to assist carry your buggies. Please also note double buggies will not fit in the lift but we will assist in storing.

Question 6

Do I need to purchase a ticket for my child or baby?

Accepted Answer

Yes, every person attending the event, including babies, must have a reserved ticket for access. This ensures we can manage attendance and provide the best experience for all guests.

Question 7

Can children attend the event?

Accepted Answer

Children are welcome! However, anyone under the age of 16 must be accompanied by an adult throughout the event.

Question 8

Is there a private space for nursing or feeding?

Accepted Answer

Yes, a private nursing, feeding and changing room is available for parents and carers who may need a quiet space during their visit.

Question 9

Can I arrive earlier or stay longer than my time slot?

Accepted Answer

We kindly ask guests to arrive on time and stay within their allocated half hour slot to help us manage capacity and ensure everyone enjoys the experience.

Question 10

Are tickets refundable?

Accepted Answer

Tickets are non-refundable. Please check your availability before booking.

Question 11

Are there milk alternatives for coffee?

Accepted Answer

Yes! We offer iced oat coffee as standard, and other milk alternatives are available to suit your preference.

Question 12

Do I need to bring anything with me?

Accepted Answer

Nope! Just bring your ticket (digital or printed) and your curiosity. Everything you need for a fun, immersive experience will be provided.

Question 13

Can I take photos during the event?

Accepted Answer

Absolutely! We encourage it. There are plenty of photo-friendly moments throughout the house—don’t forget to tag us!

Question 14

How long is each visit?

Accepted Answer

Tickets are booked in hour-long time slots to ensure the best experience for all guests.

Question 15

Are there bathrooms on-site?

Accepted Answer

Yes, there are bathrooms available throughout the venue for your convenience.

Question 16

Is there lift access for those who need it?

Accepted Answer

Yes, lift access is available throughout the townhouse for guests who require assistance.

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