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Atlassian Approach to IT Service Management
Wed 29 March 2017, 09:30 – 17:00 BST
We invite you to take an in-depth look at Atlassian's approach to IT Service Management
Bring your IT teams to learn how to increase flexibility and adaptability with Atlassian's approach to ITSM. Learn how Atlassian products are integrated and work together to help your IT team succeed.
Hosted by MagenTys, Official Atlassian Partners, we are running a free training day, take a look at the agenda below:
Agenda for the day:
9:30am - Registration & Welcome
10:00 am - Introduction
10:30 am - Challenges facing IT teams
11:00 am - Atlassian approach to ITSM
11:40 am - Incident Management
12:00 pm - Service Management
12:15 pm - Problem Management
12:30pm - 13:30 pm: Lunch
13:30 pm - Change Management
13:50 pm - JIRA service desk and extensibility
14:10 pm - Benefits of ITSM
14:30 pm - Workshop: JIRA Service Desk. StatusPage, JIRA Software and Confluence
16:00 pm - Q&A and Networking
17:00 - Close
Don't forget to bring your laptop for the hands-on exercises in the afternoon!
The day will involve a mixture of hands-on workshops as well as demonstrations from Sm Tahsin
About the speaker: Sm 'Tash' Tahsin
From the beginning of his career, Tash always had one goal: Making his clients awesome by system designing, implementing, configuring, integrating and administering various software development and team collaborations tools according to precise requirements with specially Atlassian, JIRA, Confluence, Jira Agile, Jira Service Desk, Jira Portfolio, Crowd, Bamboo, Stash, Git, Subversion etc.
Tash looks after the Atlassian division at MagenTys and his activities include consultancy services and to introduce Atlassian products, co-ordinate among professionals and provide them with inputs including identifying client delivery and training of staff and securing market opportunities and promotion of business.
Refreshments provided, please let us know if you have any dietary requirements.
For more information on how we help clients with Atlassian products, please visit
Please let us know if you have any questions and we look forward to seeing you there!