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Atlassian Approach to IT Service Management

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21 Hatton Garden

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EC1N 8BA

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We invite you to take an in-depth look at Atlassian's approach to IT Service Management

Bring your IT teams to learn how to increase flexibility and adaptability with Atlassian's approach to ITSM. Learn how Atlassian products are integrated and work together to help your IT team succeed.

Hosted by MagenTys, Official Atlassian Partners, we are running a free training day, take a look at the agenda below:

Agenda for the day:

9:30am - Registration & Welcome

10:00 am - Introduction

10:30 am - Challenges facing IT teams

11:00 am - Atlassian approach to ITSM

11:40 am - Incident Management

12:00 pm - Service Management

12:15 pm - Problem Management

12:30pm - 13:30 pm: Lunch

13:30 pm - Change Management

13:50 pm - JIRA service desk and extensibility

14:10 pm - Benefits of ITSM

14:30 pm - Workshop: JIRA Service Desk. StatusPage, JIRA Software and Confluence

16:00 pm - Q&A and Networking

17:00 - Close

Don't forget to bring your laptop for the hands-on exercises in the afternoon!

The day will involve a mixture of hands-on workshops as well as demonstrations from Sm Tahsin

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About the speaker: Sm 'Tash' Tahsin

From the beginning of his career, Tash always had one goal: Making his clients awesome by system designing, implementing, configuring, integrating and administering various software development and team collaborations tools according to precise requirements with specially Atlassian, JIRA, Confluence, Jira Agile, Jira Service Desk, Jira Portfolio, Crowd, Bamboo, Stash, Git, Subversion etc.

Tash looks after the Atlassian division at MagenTys and his activities include consultancy services and to introduce Atlassian products, co-ordinate among professionals and provide them with inputs including identifying client delivery and training of staff and securing market opportunities and promotion of business.

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Refreshments provided, please let us know if you have any dietary requirements.

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For more information on how we help clients with Atlassian products, please visit

http://magentys.io/atlassianexperts/

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Please let us know if you have any questions and we look forward to seeing you there!

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21 Hatton Garden

London

EC1N 8BA

United Kingdom

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