Attentive Listening in Professional Settings - Online Course

Master attentive listening to improve communication, build trust, and boost workplace relationships across any profession.

In professional environments, being heard is only half the story—being an attentive listener is where the magic lies. This online course is tailored for those who want to sharpen their ability to truly absorb, understand, and respond effectively in workplace conversations. Whether it's one-on-one meetings, team discussions or client interactions, this course helps develop a communication edge that people notice—and appreciate.

With a touch of insight, a pinch of technique, and a focus on clarity, you'll explore how attentive listening can reduce conflict, increase empathy, and improve decision-making. Delivered entirely online, this course blends expert instruction with an engaging structure that's easy to follow, without asking you to sit in a seminar room. Consider this your invitation to become the person everyone wants to talk to.

Learning Outcomes

• Understand the core elements of attentive listening in the workplace.
• Identify barriers that affect focused and active listening techniques.
• Apply listening strategies to enhance communication with colleagues.
• Recognise how attentive listening improves team dynamics and trust.
• Develop self-awareness for better conversational engagement and response.
• Strengthen your ability to interpret tone, cues, and unspoken messages.

Curriculum of Attentive Listening in Professional Settings - Online Course

• Module 1: INTRODUCTION
• Module 2: LISTENING TACTICS & STRATEGIES
• Module 3: CONCLUSION

Who is this Course For

• Anyone aiming to boost their workplace communication confidence.
• Team leaders wishing to improve collaboration and staff morale.
• HR professionals seeking to reduce miscommunication and conflict.
• Customer service staff looking to improve response effectiveness.
• Remote workers aiming to stay engaged and connected online.
• Sales professionals focusing on listening to client concerns clearly.
• Project managers handling feedback and cross-functional communication.
• Anyone tired of repeating “Sorry, what was that again?”

Career Path

• Human Resources Officer – Average salary: £30,000 per year
• Customer Service Executive – Average salary: £26,000 per year
• Team Leader / Supervisor – Average salary: £32,000 per year
• Project Coordinator – Average salary: £33,500 per year
• Sales Account Manager – Average salary: £35,000 per year
• Client Relationship Officer – Average salary: £31,000 per year