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AVM's Problem Solving Forum

Association of Volunteer Managers

Friday, 3 February 2017 from 10:15 to 13:30 (GMT)

AVM's Problem Solving Forum

Ticket Information

Ticket Type Remaining Sales End Price Fee Quantity
AVM Member 16 Tickets 1 Feb 2017 £30.00 £2.45
Non Member Ticket 1 Ticket 1 Feb 2017 £55.00 £0.00

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Event Details

AVM's Problem Solving Forum

Venue: Better Bankside | Bankside Community Centre | 18 Great Guildford Street | London | SE1 0FD


Date: Friday 3rd February 2017 (please note this event has been rescheduled from the 1st December)
Time: 10:15 - 13:30

Being Volunteer Managers we have the privilege of working with truly inspiring and dedicated people on a daily basis. The sheer variety of people we come in to contact with via volunteering is what makes our work so enjoyable. But as with everything, difficult situations may occasionally arise.

Perhaps a volunteer wishes to make a complaint against another volunteer, a member of staff or the organisation. Alternatively, someone may wish to complain about a volunteer's behaviour or contribution. Whatever the challenge it’s part of the Volunteer Manager's role to ensure robust procedures are in place to deal with these situations clearly and fairly.

This 3 hour workshop will give an overview of current best practice and the kind of structure you should have in place as well as expert tips for solving challenging circumstances. We'll also discuss common scenarios and how best to deal with them, wrapping up the day with a Q&A session.

This workshop is facilitated and delivered by Anne Marie Zaritsky, head of Volunteering at the Royal Mencap Society and Lead Assessor for Investing in Volunteers.

Please note: Light refreshments will be provided throughout the day but lunch will not be, instead delegates are encouraged to bring their own or to purchase it from food vendors close to the venue.

Not a member? Why not join AVM and save on the cost of your ticket?  YOU CAN JOIN 

Simply complete the paperwork and send us a cheque and then pop back here and book on as a member – what could be easier? No need to wait for confirmation of membership.

Do you have questions about AVM's Problem Solving Forum? Contact Association of Volunteer Managers

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When & Where

Better Bankside
Bankside Community Space
18 Great Guildford Street
SE1 0FD London
United Kingdom

Friday, 3 February 2017 from 10:15 to 13:30 (GMT)

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