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Avoiding contract losses & RFPs in the UK outsourcing market

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Client Share

7 Stratford Place

London

W1C 1AY

United Kingdom

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Today's Market Challenge

  • If you're 100% happy with retention rates and upselling, then stop reading.
  • Today, outsourcers face 3rd / 4th generation contracts, RFPs and a constant uphill battle to retain & grow at good margin. Add to this that churn rates are growing (despite the world class service most companies deliver) and you, like many companies, are too often on the back foot.

Why?

  • Business relationships are more important than price, SLA or service, yet most organisations consistently fail to create, sutain and manage world class client relationships.
  • The winners are those who have world class relationships throughout their contract. They bring to life a Community, C-Suite, Content, Collaboration, Continuous Improvement and Client Feedback making customers decisions to re-award and grow contracts a simple one.

Learn how with your peers

  • At this breakfast event, Justin Ablett, a leading practioner at IBM on digital engagement, will chair the conversation looking at how leading companies build meaningful client relationships that lead to business growth and retention.
  • This breakfast event will be exclusively attended by Sales VPs, Operations Directors and C-Suite from the outsourcing sector.
  • You'll also see how companies are using Client Share to help them improve their buyer-supplier relationships with powerful results.
  • Attendees from previous events have included Capita, Xerox, Pragmatica, UBM, Interserve and Impellam.


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Date and Time

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Client Share

7 Stratford Place

London

W1C 1AY

United Kingdom

View Map

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