Who is this masterclass for?

Service-based business owners, SME leaders, consultants, and professional firms focused on client growth and profitability.

How long is the masterclass?

It runs for 90 minutes, including Q&A and breakout networking.

Will the session be recorded?

Yes, a replay link will be available to all registered participants.

What will I need to prepare?

Bring your notebook, business objectives, and an open mind for strategy and collaboration.

What is Step 3 of the Customer Growth Toolkit?

Step 3 focuses on implementing strategies through customer feedback and operational alignment.

Lena Benjamin—global business growth strategist with 25+ years’ experience and two business degrees, including an MBA.

Can I book Lena for a private workshop?

Yes, visit empowerbusiness.xyz/speakers-lenab for in-house or conference bookings.

Will I receive supporting materials?

Yes, participants receive a digital workbook and post-event resources.

Can I use the 75% discount code right away?

Yes, use 4F29130F at checkout on purchases of £900+ in the Online Growth Store: https://empowerbusiness.xyz/shop

Is there networking during the event?

Absolutely—interactive breakout sessions enable peer learning and collaboration.

Tuesday, October 28

B2B Customer Growth Masterclass for Service-Based Success

By Xpertizy.com [Growth. Ventures. Legacy]

Unlock B2B customer growth strategies in this 90minute online masterclass with Lena Benjamin. Learn, network, and plan your next success.

Date and time

Location

Online

Agenda

00:00 – 00:10 | Welcome and Introduction

✅Opening remarks from Lena Benjamin ✅Overview of the session goals and learning outcomes ✅Quick participant introductions and networking icebreaker

00:10 – 00:35 | Part 1: Setting the Growth Foundation

✅Understanding the Customer Growth Framework ✅Insights from MBA modules on Marketing Strategy and Foresight ✅How to align your team around client-focused outcomes

00:35 – 01:00 | Part 2: Step 3 – Implement Your Approach

✅Turning strategy into actionable steps using customer feedback ✅Mapping operational improvements to enhance delivery and profitability ✅Practical application examples and interactive discussion

01:00 – 01:20 | Part 3: Interactive Breakout Networking

✅Small group collaboration and peer-to-peer learning ✅Sharing challenges, opportunities, and client growth ideas

01:20 – 01:30 | Wrap-Up and Next Steps

✅Key takeaways and Q&A ✅Accessing post-event resources and exclusive offers ✅Invitation to book a 1:1 strategy session with Lena

Good to know

Highlights

1 hour 30 minutes
Online

Refund Policy

No refunds

About this event

Business • Career

Register your spot now here on Eventbrite or via https://empowerbusiness.xyz/event/b2bgrowth1025/

Step into an exclusive 90-minute online Business Growth Masterclass designed for service-based businesses, SMEs, and professional firms seeking to strengthen client relationships, align teams, and drive profitable growth.

Hosted by Lena Benjamin, a seasoned global business expert with over 25 years of experience across multiple industries and 30+ cities, this interactive session fuses MBA-level strategy, live learning, and practical frameworks from the 5 Step Customer Growth Toolkit (Step 3 – Implement Your Approach).

You’ll discover how to turn strategy into action through customer feedback, manage operations for efficiency, and apply foresight to anticipate market shifts. Through interactive teaching, Q&A, and breakout networking, you’ll leave with clarity on your business growth roadmap and the connections to make it happen.

Lena has hosted events at the Houses of Parliament and The Royal Institution, spoken at UCL and the Association of MBAs, and appeared on panels at Entrepreneurs 2012 at ExCeL London alongside business leaders like Levi Roots. Her real-world expertise spans property investment, marketing, and fractional CMO leadership, offering both depth and relatability to growth-focused professionals.

🌟 What You’ll Experience

🚀 Live MBA-inspired teaching and customer growth strategies
💡 Real-world frameworks from the 5 Step Customer Growth Toolkit
🤝 Interactive breakout networking with growth-minded professionals
🧭 Step-by-step methods to turn strategy into measurable results
💬 Q&A to address your unique business challenges
🎁 Exclusive 75% off code for the Online Growth Store

Need to get in touch? Contact us here on Eventbrite.

Organized by

Xpertizy.com [Growth. Ventures. Legacy]

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