Becoming a Digital Volunteer

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Unit 49 Concourse Shopping Centre Skelmersdale

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A Digital Volunteer is someone who supports family, friends, colleagues, customers or people in their community to enjoy all the benefits that being online can bring. This course is designed to help you take your enthusiasm for the internet and use it to help others who have not been online before.

So whether you are already helping people to get online or just want to learn more about how to do it, this course will enable you to show people the benefits of using the internet and digital technology. It will also enable you to signpost learners to other IT courses to support them further.

What will I learn?

You will develop your knowledge of how to stay safe online and how to help others do the same.

At the end of the course you will be able to:

  1. Describe the benefits of being online
  2. Identify some of the barriers that prevent people from using the internet
  3. Identify at least 3 different online tools to help people get started with computer/internet skills
  4. Demonstrate how to use a mouse and keyboard, signposting others to further practical activities
  5. Demonstrate how to search the internet for information, signposting others to practice activities
  6. Explain how to stay safe online and find further information
  7. Identify content of other courses you can signpost people to
  8. Enrol learners onto LMW and support them through modules

What are the course entry requirements?

This course is at our intermediate level and is for learners who are competent with using a computer and have used the internet before. It is important to note that this course is practical and requires a degree of manual dexterity for you to participate fully and get the most out of the course. You should be enthusiastic about using the internet and be willing to offer help to others. In order to achieve the aims of the course it is important that you attend each session in full.

In order to attend this course you should be able to follow verbal and written instructions in English at Entry Level 3 and above. You should be able to:

  • write legibly in complete sentences using capital letters, full stops and question marks
  • plan and write in short paragraphs, being able to draft a piece of writing
  • spell common words correctly, proof read, correct spellings and use a dictionary where appropriate

How long is the course?

6 hours, running over 2 sessions

How will I be learning?

The course will involve group discussions, pair work and individual tasks. There will be handouts and activities for participants to complete with teacher guidance and feedback. The course comprises of some theory and teacher presentations. You will also have the opportunity to access our LMW to understand how to navigate the site. Here there are resources you can access on course, at home and after the course finishes.

How will I know if I am making progress?

An initial assessment activity at the start of the course will enable your teacher to assess your starting point

You will complete an Individual Learning Plan where you will set personal learning goals and targets which will be reviewed by both you and the teacher throughout the course.

During the course you will have the opportunity to discuss your progress with the teacher and you will receive feedback on a one to one basis on how well you are doing. Your progress will be checked using a variety of techniques including observation, question and answer and group discussion. Your work will be assessed regularly with your teacher, who will give you written and verbal feedback.

What course work will I be expected to complete?

You will complete tasks that are relevant to the skills you are learning. You will also be asked to submit pieces of work which will evidence your progress. To ensure you are practising as part of your daily life you will be expected to carry out some activities in your own time to assist with building your confidence when supporting others. You will then be able to bring any issues, concerns or questions to the following session.

Additional Information

The course is free. Pens and paper would be recommended for the purpose of note taking although some handouts and online activities will be made available.

The Additional Learning Support Team work across college supporting learners with a variety of learning needs in different ways. Support can be requested at enrolment or at any point throughout your course. For more information telephone 0333 003 1717 or email

What can I do next?

Your teacher will talk to you about next steps and may be able to recommend other training courses:

  • Functional Skills ICT, Maths, English and ESOL if learners do not have their Level 1 and Level 2

In addition to other courses being available, this is a great way to enhance your skills in preparation for employment opportunities and also to work with different types of people. Carrying this knowledge into your line of work is a highly valuable skill as well as maximising your business exposure over the internet.

If you require in-depth advice on progression opportunities or guidance on career choices please contact our Information Advice, Guidance and Careers Advisers on 0333 003 1717 or email iag&

For general information about other courses, contact us on the same number or check out the website

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