EVENTS: FREQUENTLY ASKED QUESTIONS

Where do we meet?

The Rangers will meet you at the entrance to the classroom by the courtyard.

What is the age requirement for the event?

· This event is aimed at people aged 12 and above.

How long is the event?

Most events last for 1 ½ hours, unless otherwise stated. If it is a craft activity, it will last as long as it takes you to complete the task to a maximum of the given event time.

Can I bring my dog?

We do not allow dogs at our events

Do I have to pay for parking?

Car parking is payable at the machine by card or phone.

Do I need to book?

Yes, booking is essential. Full payment will be taken by Eventbrite when you book. Please note there is a booking fee.

Will I get my money back if I cancel?

It depends on how long before the event that you cancel. Please see the refund terms and conditions.

What should I wear?

Activities involve going outside, please make sure you’re suitably dressed for all weathers (mosquitos and horseflies will be about in the summer). Remember to bring sun cream, hats and insect repellent.

What happens if there is a weather warning?

We may have to alter your outside activity if there is a weather warning in place, but we will do our utmost to carry on with mitigations in place or provide an indoor activity (if possible). If we cancel your event due to extreme weather, we will offer you an alternative date for the event or provide you with a refund.

Can I bring snacks and drinks?

Yes, you can bring your own snacks and drink, however we don’t advise eating during the events as some activities require hand washing on return after the activity.

PRIVACY NOTICE

Our general customer privacy notice is available on our website here:

https://www.warwickshire.gov.uk/privacy

We can also supply a copy to you if you email or write to us at Kingsbury Water Park, Bodymoor Heath Lane, Sutton Coldfield, B76 0DY

We will only collect, use, and store your personal information in accordance with data protection law. We need to collect personal information about you in this booking form (such as your name and contact details) so that we can arrange your event and contact you about it.

PAYMENT AND CANCELLATION TERMS AND CONDITIONS

How to make payment

Payment is taken on Eventbrite at the time of booking and

Cancellation by you

You may cancel your booking via Eventbrite at any time. You will be entitled to a full refund (minus Eventbrite’s booking fees) up to 1 day before your activity.

Refunded tickets: Refunds will include the ticket price less the Eventbrite fees (which consist of the payment processing fee and the service fee combined).

Eventbrite’s fees are non-refundable, so they won’t be returned to the ticket buyer unless the event is cancelled, or if the buyer requests a refund for a duplicate charge within 7 days of purchase.

Refunds for non-attendance by customers at events are not accepted.

EVENT TERMS AND CONDITIONS

· Services provided

· We will provide the event in accordance with the description.

· Cancelled and postponed events by us

· (a) We reserve the right to cancel your event at any time due to events beyond our control (such as bad weather or staff shortages). In the unlikely event that we cancel your booking, we will offer an alternative date or provide you with a full refund (unless the reason for the cancellation is due to your breach of these terms & conditions) refunds will be for the entire purchase – that includes the ticket price and the Eventbrite fees.

· (b) We will not be liable to pay you any compensation (other than refund of amounts paid by you) as a result of cancellation under any circumstances.

· Safety and behaviour

· (a) You are responsible for the children’s behaviour and safety at all times during the event.

· (b) You are responsible for ensuring that the adult-to-child ratios

· are met. If you do not bring enough adult helpers, we reserve the right to stop the activity and you will not be entitled to a refund.

· Ratios: We require the following adult-to-child ratios, 1 adult to 3 children (Under 5’s will need more supervision on some activities)

· (c) If we reasonably believe that anyone’s safety is being compromised during the event, we may stop the activity. If this happens, we will not refund any of the cost of the activity to you (unless the safety issue has arisen due to something that we have done or failed to do).

· Parking and closure of the park

· (a) Your booking does not include car parking, you will need to pay and display.

· (b) Car parking is payable at the machine by card or phone.

· (c) Please look on the website for opening and closing times of the park.

· Changes to your booking

· (a) You may not transfer your booking to another person

· Complaints

· If you have a complaint about your booking or the services provided by us, please contact us in the first instance (contact details above). If we are unable to resolve the issue to your satisfaction, we have a complaints handling process which is available on our website at: https://www.warwickshire.gov.uk/councilcomplaints. We can also provide a copy of the policy on request.

· Law and jurisdiction

These terms are governed by English law, and you can bring legal proceedings in the English courts.

Beginners Willow Stars at Kingsbury Water Park