For all of us life can sometimes demand courage and present challenges when faced with difficult decisions and changing circumstances.
Elected Members carry additional demands as they play a critical leadership role in leading others through testing and changing times. This means that there are occasions when having difficult conversations and giving bad news are unavoidable. Whether in a one-to-one situation or organisational wide, being the bearer of such news is when a leader’s ability and character is truly tested. Therefore, this seminar programme will heighten awareness of personal resilience and enhance approach and skills in meeting the needs of communities, organisations and individuals when having difficult conversations and delivering bad news.
This will be an interactive session with plenty of opportunity for discussion, exploring and swapping ideas, obtaining advice and sharing the experiences of each other.
Participants will learn:
- Effectively prepare to have difficult conversations and deliver bad news
- Recognise the best ways to communicate with people
- Identify the knowledge, skills and approach to deliver bad news professionally
- Cope with the response to difficult conversations and bad news
- Work towards positive outcomes for all parties and move forward
9.30 Registration. Refreshments upon arrival
- Being prepared
- Understanding what makes people tick
- Psychological factors
11.30 Morning Break (20 minutes)
11.50 Good practice
- Exploring communication skills and approach
13.00 Lunch (45 minutes)
13.45 Handling reactions
- Providing explanations - robust decision making
- Identifying and eliminating cognitive bias
- Moving forward
Who should attend:
This seminar will be of value to all elected members irrespective of their position within their local authority.
Session facilitated by
Jacqueline Mansell MA., BSc (Hons)., CPsychol. FSET and Chartered FCIPD
Jacqueline is a professional personal development, management, training management facilitator and trainer with over 20 years’ experience in these disciplines. In addition, Jacqueline provides team/group development and bespoke interventions. She has a strong track record working with elected Members where for many years her position involved contributing to setting strategy and designing Member development programmes for 46 councils.