Benefits for Beginners

Date & Time:

📅 20 & 21 October 2025🕙 10:00 AM – 3:00 PM (BST)

💻 Location: Online (Zoom – joining link provided before the event) This is a 2-day event.

Course Overview:

Navigating the UK welfare benefits system can be complex – but this ever-popular introductory course aims to make it clear, practical and manageable.

Delivered online across two interactive days, Benefits for Beginners equips frontline workers, support staff, and advisers with the confidence and essential knowledge to guide others through the benefits maze.

The course will be delivered over two days and attendance on both sessions is required.

20 October 2025: Day 1 – General Benefits Overview

21 October 2025: Day 2 – Introduction to Universal Credit

Day 1 will support you to:

• Identify the range of different benefits and which apply in different situations

• Understand disability-related benefits, including Personal Independence Payment (PIP) and support for those too unwell to work – with discussion on the Government’s proposed changes

• Understand how to claim help with rent and navigate the different rules across social housing and private sector.

• Use online tools and resources to effectively assist vulnerable clients

Day 2 will support you to:

• Help clients claim and maintain Universal Credit

• Understand current developments in Managed Migration to Universal Credit

• Break down how Universal Credit is calculated, including allowances and elements

• Recognise the housing element, especially for tenants and clients in different types of accommodation

• Help clients to negotiate effectively with DWP and resolve common issues

• Access trusted online resources which really help

Who Should Attend:

👤This introductory level course will be starting from scratch. The notes and slides aim to provide a basis for further learning and will not cover all aspects in detail.

The course will be accompanied by a set of comprehensive course notes.

Please note the course will not be covering any immigration-related benefits issues.

Level: Introductory

Trainer:

🎓 Our trainer delivers engaging and practical sessions with real-world insight.

"The trainer was fantastic. Very confidence inspiring to have someone with such knowledge and experience delivering training on what could be an overwhelming subject" – Previous participant.

Online (Zoom) Course Fees

Charity 1 applies to registered charities with an annual turnover of less than £200,000, or fewer than ten employed staff

Charity 2 applies to registered charities with an annual turnover of more than £200,000, or ten or more employed staff

Standard applies to all other organisations: local authority, housing associations, other statutory sector, solicitors and other private bodies.