Engaging bereaved donors – essential skills for fundraisers
One of the essential skills for fundraisers involved in In Memoriam and Tribute fundraising is the ability to talk to bereaved donors. For many, especially those new to this fascinating area of fundraising, the interaction with families and friends of the deceased can seem daunting, if not really scary!
This special half-day course, provided by The Supporter Development Team and delivered by Kevin Kibble, has been developed exclusively for fundraisers. It will show you not only how to instigate and hold conversations with the bereaved, but also give you the confidence to know that it is OK to talk about the deceased and about fundraising.
You will learn skills such as:
• Listening and questioning skills
• Keeping boundaries
• Telephone skills
• What bereaved people say helps and what doesn't
• Devising prompt sheets
• Looking after yourself - not taking emotional matters home.
Issues covered include:
• The process and effect of grief
• Sudden and/or traumatic grief
• Dealing with loss and loneliness
• Post-traumatic stress disorder
• What supports people and what doesn’t
What other delegates say
“Kevin’s training was an invaluable step in growing the team’s confidence in working with bereaved supporters, and the team now feel empowered to tackle challenging conversations and situations in a sensitive and appropriate way. He challenged the team to put theory into practice with examples from their own experience, turning what could have been a very theoretical session into a dynamic and engaging learning opportunity. Most importantly, he never lost the focus on the value of fundraising as part of the bereavement process”.
Head of Community and Events, Diabetes UK
The Supporter Development Team.
Don't miss this opportunity to develop these essential skills in a small, supportive group of peers that will also help develop your network of colleagues in this unique area of fundraising. Places are very limited so to book your place as soon as possible.
The half day training costs just:
Charities £99 + VAT
Others £145 + VAT (by arrangement only)
Thank you to Blackbaud Europe for hosting this course.