Free

Better Services by Design – workshop (Dundee)

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Dundee Volunteer & Voluntary Action

Gateway West

7 Luna Place

Dundee

DD2 1XF

United Kingdom

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Event description
Learn to use creative design tools and principles to better understand, and improve your public, charity or social enterprise service

About this Event

When was the last time you had a look at the services you deliver with a fresh pair of eyes? 

1/2 day Service Design Workshop

Mydex CIC and the University of Edinburgh are pleased to offer this half day Service Design workshop to public and third sector organisations delivering services to citizens.

The workshop is offered free of charge as part of our Seamless Access to Inclusive Digital Services (SAIDS) project, funded by the Scottish Government and European Social Fund through the Social Innovation Fund

You will learn:

  • A systematic approach to making apparently intangible services clear to a team

  • How to explore the perspectives of those involved in your services and pinpoint service improvements

  • Where you could cut unnecessary cost, risk, effort and friction

  • The potential for digitally enhancing your service
s making use of free-to-use tools developed by the project

This will be achieved by working through scenarios, relevant to your organisation, with coaching and facilitation from experienced service designers. You will receive a pack of tips and tools that you can continue to use with your team. You will also have the opportunity to share your experience with your peers attending the training and to identify synergies with the work of other organisations.  

Note: Participants will subsequently be invited to apply for support to develop service enhancements using project tools. 

Who should attend

A maximum of 5 people per organisation. Participants should have a good understanding of how services are delivered, e.g. those in a “front-line” role such as support workers, practitioners, volunteers or team leaders. People who use your services are also more than welcome.

Research

The University of Edinburgh are the research partner for SAIDS.

By participating in the training you are agree that audio, video and photographs of your participation and the resulting materials may be captured and used for the purposes of developing project outputs and conducting research.

A full participant information sheet and consent form will be supplied on the day. If you have any queries regarding this aspect of the workshop please contact us: jon@mydex.org

Note: Tea and coffee will be available from 9am for a 9:15 start

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Date and Time

Location

Dundee Volunteer & Voluntary Action

Gateway West

7 Luna Place

Dundee

DD2 1XF

United Kingdom

View Map

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