Beyond the Chair: An Open Forum to Ask Anything

Beyond the Chair: An Open Forum to Ask Anything

Join us for a monthly open forum where you can bring any questions or concerns you have about patient management, running a practice, and all non-clinical aspects of dentistry. This is a unique opportunity to ask the questions you are afraid to ask or don’t know who to ask, receive nuanced and clear answers that text-based forums cannot provide.

Who is Invited

• Dentists
• Practice Owners
• New Principals
• Experienced Principals
• Hygienists
• Therapists
• Young Dentists
• Mature Dentists
• Practice Managers
• Nurses
• Receptionists

Details:

• Duration: 1 hour per month
• Platform: Zoom
• Time: 7:30 – 8:30 pm
• Day: Tuesdays
• Cost: Free of Charge
• Format: Open Forum Q&A

Why Attend:

You can ask questions about any of the following topics and much more.

• Patient communication, dealing with feedback and complaints.
• How to manage your diary effectively
• Effective recruitment, preventing and overcoming team conflicts
• How to manage practice finance, budgets, pricing, wages etc
• Leadership, management, boundaries and saying No.
• Managing personal and team stress and anxiety, mental well-being in a demanding profession.
• Discover how to establish and maintain a well-run practice.
• Developing your career
• Learn more about how we support and guide, dentists, practice and teams to success.
• Share your experiences and learn from others in a supportive and interactive environment.

We have no agenda about content – this is your time to ask anything. Whether you're a young dentist just starting out or a seasoned principal, this forum is designed to provide you with the answers and support you need to succeed.

How to Join: Simply click the tickets button to register and join us each month for an hour of open, honest, and insightful discussion.

We look forward to welcoming you to our next session of Beyond the Chair

January Values, vision and Culture

In what ways do your values show up in day-to-day decisions and behaviours in the practice?

Where do you want your practice to be in 5 years time? What is your definition of success?

If I asked each member of your team to tell me what your practice stands for, how aligned do you think their answers would be?

In January all the Q&A are around the values vision and culture of your practice

Planning time to succeed

Have you ever had that feeling that you don’t have enough time to do all your need to, or thought there are things you want to do, and you simply don’t have the time to do them?

How effective are your team meetings?

How smoothly does your appointment book run?

The Institute of Dental Business has simple and easy to implement strategies that will enable you to have the time money and energy to do all you want to do.

In February all the Q&A are around time management personal and professional

Safety in numbers

Do you live outside your means; are your overdrafts and credit cards close to the limits?

Have you ever worried about whether you have the funds to cover your expenses, looking forward do you have a plan in place so that your desired lifestyle is adequately funded?

How appropriate are your fees and remuneration packages?

The Institute of Dental Business will support you through becoming debt free and creating sufficient reserves to giving you security and freedom.

In March all the Q&A are around money

TEAMWORK makes the dream work

In a successful dental practice, the principal is supported by a tremendous team whose characteristics include, hard-working, cheerful, loyal, committed, reliable, flexible, dependable, self-motivated and professional. As you imagine working with a tremendous team like that, how is that different from where you are now?

Working with The Institute of Dental Business, we will show you how to recruit, train, motivate, and retain your ideal team of professionals, by building a culture of success.

“People don’t leave a job; they leave a toxic culture.”

In April all the Q&A are around Team, teamwork and recruitment.

ACE service wins

“Patients don’t remember what you say; patients don’t remember what you do. Patients remember how you make them feel”

Research has shown that 68% of patients change their dentist because of perceived indifference from the practice.

Working with The Institute of Dental Business we will show you how to develop a customer service system that builds your practice and your finances.

In May all the Q&A are around customer service and patient journey

The magic money-making marketing machine

How effective is your marketing strategy at attracting your ideal patient?

How full is your appointment book, too full or too empty?

What is the message that your branding, literature, website, and social networking give?

Is this the right message?

Working with The Institute of Dental Business we will help you identify your ideal clients, attract more of them in a sustainable low-cost way that adds much more to your bottom line.

Working with The Institute of Dental Business we will help you identify your ideal clients, attract more of them in a sustainable low-cost way that adds much more to your bottom line.

In June all the Q&A are around marketing

Treatment plans with IMPACT

“People don’t like being sold to, and yet they love buying.”

What difference would it make to you and your practice, if patients bought more and more expensive treatment? You spent more time doing the treatment you love to do because the patients were asking for it?

The Institute of Dental Business will show you how to become skilled at helping your patients "buy" what is best for them.

In July all the Q&A are around treatment plans, consent and conversion

Inspirational leadership in practice

Who makes the decisions in your practice, you or your staff?

Who is controlling the direction of your practice you or your staff?

When you make a request of your staff is it followed through or ignored?

How effective are you at running regular practice meetings?

What can often be true in dental practice that the Principal is unaware of their roles as the practice leader. I often come across principals that, rather than delegate responsibility, abdicate it often with disastrous consequences.

“Leadership can be thought of as a capacity to define oneself to others in a way that clarifies and expands a vision of the future.”

Working with The Institute of Dental Business we will support you in developing your role as an inspirational leader.

In August all the Q&A are around leadership and management

Systematic success

“Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures.” Tom Peters

Have you ever found yourself solving the same problems repeatedly? Do you ever feel that you are re-inventing the wheel?

We have found that when our clients develop and run systems in all areas of their business including, organisation, management, team, marketing, customer service, finances, and treatment provision. Their practices become simpler to run and more profitable. We will assist you in all areas of developing your systems.

In September all the Q&A are around systems and processes.

Practice Environment: A Mirror of Your Culture

When was the last time we updated our patient journey from first contact to final follow-up – and does it still reflect what today’s patients expect?.

If a new associate or team member joined today, would our practice feel modern, dynamic, and values-driven – or tired, disjointed, and unclear.

If someone took a photo of you and your nurse working together today, what would it reveal about your posture, teamwork, and long-term health?

The culture of your practice isn’t what’s written on the wall – it’s what shows up in every conversation, every decision, and every patient interaction. When did you last ask: “Do our values show up in what we actually do?” Would your team give the same answer if asked what your practice stands for?

At the Institute of Dental Business, we help you shape a culture that lives and breathes your ethos – so your team thrives and your patients feel they truly belong.

In October all the Q&A are around your physical environment

Clinical Skills: More Than Just Technique

While clinical skills are the bedrock of dentistry, they don’t exist in a vacuum.

How often are your treatment plans hawked around to other practices?

How motivated are your patients to start and continue treatment?

How do price and present your treatment plans?

In November all the Q&A are around the softer elements of clinical dentistry.

Is the way you are working, working?

Success is measured in more ways than in financial terms.

You may be the wealthiest dentist in the world and yet if you can identify with any of the following; stressed, life is dysfunctional, are chronically ill, over or underweight, abusing alcohol or drugs, sleep poorly, poor relationships with family or friends, seldom exercise or have time to yourself, are you truly successful?

With the Institute of Dental Business, you can achieve balance in all areas of your life and become truly successful.

In December all the Q&A are around work life balance, physical and mental wellbeing