BIC Brunch, February 2021: Streamlining Returns – Saving Time and Costs

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This webinar will provide an overview of book industry returns and the benefits of automation via the BIC Industry Returns Initiative (IRI)

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BIC Brunches 2020

#bicbrunch #biciri


BIC Brunches are a brand new series of live webinars which have been created for BIC members and non-members to attend during their lunchbreak to discuss book industry supply chain topics (including issues, successes and challenges). Each BIC Brunch session is dedicated to one key area of the supply chain, offering attendees a unique opportunity to gather knowledge about that topic from experts in the field.


Streamlining Returns - Saving Time and Costs

Kindly sponsored by: knk Publishing Software


Like it or not, returns are an integral part of the book industry’s supply chain. Being able to deal with returns as quickly and efficiently as possible helps to free up staff time, improve both stock planning and goods-in processes and reduce the potential for returns-related disputes.

With speakers from Hachette UK, Batch Ltd, Waterstones and the Hungerford Bookshop, BIC Brunch session will provide an overview of book industry returns and will explore the many benefits of automation in this area via the BIC Industry Returns Initiative (IRI). Attendees will learn how IRI can greatly benefit their business by reducing costs, and saving time and resources across various strands of work associated with returns. We will also hear how automating the returns processes is controllable and can be adaptable to suit changing business needs.


This BIC Brunch will be of interest to all book industry organisations that deal with returns however the event will be especially relevant to all types of Publisher, Distributor and Bookseller. Read our introduction to IRI, here.


Karina Urquhart, Executive Director, BIC


Vincent Bull, Returns Coordinator, Waterstones

Alex Milne, Director, Hungerford Bookshop

Simon Parker, Business Development Manager, Batch Ltd

Ray Webb, Client Development Manager, Hachette UK


If you would like to attend this event but cannot for any reason, please be aware that it is now possible to watch our BIC Brunch, Green BIC Brunch and/or BIC Breakfast sessions via the BIC YouTube channel. Following the event, the footage will be uploaded to the channel (ASAP) and a link will be provided on the BIC website, here, at that time. 

Also, if you are not able to attend this event but have a question for one of our speakers then do get in touch. Either tweet at @BIC1UK using hashtag: #bicbrunch (before or during the event) or contact Alaina-Marie Bassett at (prior to the event) to have your question put to our speakers.

If you'd like to remain informed about all of BIC's forthcoming events, including our monthly BIC Brunch / Breakfast sessions, join a BIC mailing list by visiting the following webpage, here



Tickets are FREE for BIC members and non-members alike but you will need to register on this page.

To register, scroll to the top of this webpage and click on the green 'Tickets' button.

Please only reserve a ticket for this event if you intend to come!


Not sure if your organisation is a BIC member?

Check here to find out: BIC Members List


The knk Group has been established for 30 years and has about 450 customers in the publishing and media industry with offices in the Germany, USA, UK, and France. Our main solution ‘knkPublishing’ is the only Microsoft-certified publishing software in the world that delivers industry-specific functionality combined with traditional ERP capabilities. The software is available as an enterprise ERP solution or in a modular form addressing specific areas of a publishing business such as CRM, Title Management, Editorial, Production, Rights, Royalties, Sales, Marketing, Warehouse, Distribution, and Finance. The knk Group also includes the brands of Bradbury Phillips International Ltd, the most established provider of Rights and Royalty software for Publishers and Literary Agents, and the ‘VM Media Manager’ solution – the market leading advertising, subscription and circulation management software in Germany.

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