A rare and unique opportunity to get a glimpse of the Vodafone FM strategies and also get a tour of their amazing campus. Massive thanks to Adam and the team for hosting us and sharing how a combination of internal team and outsourced services have created a World Class campus for their customers.
17h30 – 18h00 Arrival reception and Networking
18h00 – 18h10 BIFM Notices – Sophie Buck, Home Counties Committee
18h10 – 18h20 Welcome from Vodafone Property – Adam Stubbs – Vodafone Property Senior FM
18h20 – 18h40 Customer focused FM delivery – Michael Ditlbacher – Vodafone Property Customer Experience Director / Rod Hogg – Vodafone Property Senior FM
How the Vodafone Property and 1team had a truly impactful effect on customer experience, creating the 1team identity was to embody the close partnership between the various facilities services in the buildings in order to enhance the service and consequently the experience for all customers. Working on our journey to World Class in line with the Hospitality Assured framework supported by our strategy.
18h40 – 19h00 A fit for purpose Catering tender – Jon Hewett – Vodafone Property Catering Lead
A presentation taking you through the Journey of how Vodafone approached its recent UK Catering Tender. Ensuring the critical priorities were clearly defined and pivotal to selecting the most appropriate service partner and ultimately how these have contributed towards Building Britain’s Best Workplace.
19h00 – 19h30 The road to being Road Smart, Road Safe – Ann-Marie Dunbar – Vodafone Property Fleet Manager
The presentation will take delegates through each element of the strategy, successes to date and a view of what the future holds on the road to being Road Smart, Road Safe which is a fleet employee engagement strategy launched by our awarding winning Fleet team in 2015.
19h30 – 20h00 HQ site tour – Vodafone Property Customer Experience Managers
A tour of Vodafone HQ Campus to include it’s History, a look at Vodafone’s agile working initiative – Better Ways of Working, Meeting room management/facilities, lounges, Off-Site Meeting Rooms, Wellbeing facilities – Gym, Hair Salon,
Outdoor space- bringing the indoors outdoors (Glass PODS, etc), Travel – Car Parking, Buses, Reception (ProxyClick) and much more. You will also see how the campus has been developed based on client feedback.
20h00 – 20h10 Close- Adam Stubbs – Vodafone Property Senior FM
20h10 – 20h30 Network
Thanks again to Vodafone for hosting us and to our regional sponsors Active FM, Brayborne Facilities Services and Hemlow for their continued support.