BIMA CX | What's missing in CX

Online Only Event: We will send you a meeting link once you sign up.

This is a BIMA Member only session. For more information on becoming a BIMA Member visit the BIMA Site or email web@bima.co.uk

The world we live in is evolving faster than ever. We’re witnessing a significant shift in power from businesses to customers, alongside a massive increase in demand. Brands must become far more customer-centred or risk falling behind.

Join our monthly roundtable, hosted by Ryan Wiseman, Experience and Service Design Lead at AND Digital. This is a safe space for anyone in a CX-related role, or with a general interest, to share knowledge, learn, and have an open chat about the good, the bad, and the ugly of Customer Experience.

Our Peer Network lead will guide the discussion, sharing perspectives, but crucially looking into what you are doing.

Limited to 12 attendees to allow for discussion. The Chatham House Rule applies and places are strictly limited to one per organisation.

We hope you can make it!

Your Guest Speaker:

Charlotte 'CLo' Lo, CCXP (Certified Customer Experience Professional)

Hi, I’m CLo. I'm a multidisciplinary Brand & CX specialist, bridging Strategy and Design with two decades of experience with brands including Nike, Audi, Samsung, Barclays, Boots, Tesco, Coty, Esteé Lauder, Unilever, Burger King, Kerry Foods and more. I specialize in helping brands reach their full potential by unlocking what makes them uniquely magnetic. I love helping brands discover their secret sauce and creating delicious experiences,products and services that customers can't get enough of. I headed up CX at BBH, lectured at Central Saint Martins and am also a Chair of Judges at the U.K. and International CX Awards. When I'm not working, you'll find me experimenting in the kitchen or illustrating deliciousness – because creating experiences people love is what I live and breathe.

Ryan Wiseman, Experience & Service Design Lead at AND Digital
Ryan is an Experience Leader, currently based in London, working with clients globally helping them to shape innovative, human-centred experiences that resonate, inspire, and bring people on a journey of change. He has helped clients adopt this philosophy across mid to large scale digital and creative transformations; providing value for their customers, employees, and partners.

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