During this day Laura Horton will be working with you to help you design an aspirational road map for the development and growth of Treatment Coordination in your business.
This unique consultancy and coaching day will uncover the details of Treatment Coordination 4.0 to help you develop an aspirational road map for growth of the team, business and patient experience - no matter where you are at with the role.
This session is designed for TCOs, practice managers, managers and owners.
The day is going to form 5 parts.
Building a long term succession plan.
- Understanding fully the role of the TCO.
- Effective recruitment of a TCO and phasing in of the role.
- Designing a roadmap for full utilisation of the role to grow your business with treatment coordination.
Learning how to make changes based on the reality of what is happening in your business.
Understand your NP tracking and KPIs as a TCO - what do they mean?
What do you do with the data as a business?
Laura will share how to evaluate the data and adapt your workflows as part of TCO 4.0 Mastery.
Diary zoning for effective production
- Laura will share her full method for diary zoning for all diaries in the software.
- Including how a TCOs diary is zoned to support the patient experience.
Getting ahead of the curve with AI.
- TCOs using smile design AI and many other tools to support your patient experience
Building powerful patient stories in your clinic to help validate the clinical substance of your clinic's brand.
- A very important yet missing aspect of Treatment Coordination, this is a tool that has boosted conversion rates and blows away the competition.
