FAQs

Gate & Box Office Open and Closing Times

Tuesday: 08:00 – 15:00
Wednesday: 07:00 – 15:00
Thursday: 06:30 – 16:30
Friday: 06:30 – 16:30
Saturday: 07:00 – 19:00
Sunday: 07:00 – 19:00

When will I receive my tickets?

For any orders placed up until 23:59 on Thursday 10th May, your tickets will be shipped to the address entered at the time of ordering.

For all tickets ordered from 00:00 on Friday 11th May, your tickets will be E-tickets and attached as PDF in your order confirmation email.

Autographs at the BMW PGA Championship Pro-Am (Wednesday 23rd May 2018)

To prevent a recurrence of issues we have experienced at the BMW PGA Championship Pro-Am in previous years, in order to ensure that the pace of play during the Pro-Am is maintained and to facilitate the signing of autographs and the taking of selfies for personal, non-commercial use only, Ticket Holders will be required to present bags for inspection at the entry points to the venue and may also be requested to do so at any time whilst within the venue. Bags containing multiple items of clothing, headwear or other articles (or the items themselves) intended (in the reasonable opinion of an Authorised Person (as defined in the Ground Regulations)) to be presented for autographs shall be required to be disposed of prior to entry or returned to the Ticket Holder’s vehicle (whether in one of the venue car parks or at a park & ride site). Any Ticket Holder who refuses to comply with the reasonable request of any Authorised Person shall be refused entry to or ejected from the venue and not readmitted. For all purposes, any autograph/selfie “host” accompanying any Pro-Am group around the course is an Authorised Person. The foregoing supplements, to such an extent as may be necessary, the ticket terms and conditions and Ground Regulations in relation to the BMW PGA Championship 2018.

What is a Concession ticket?

Concession Tickets: These are available for customer who are aged 60 and over, registered disabled customers and students on production of a valid student ID. Must have ID present.

Are there ID requirements or an age limit to enter the event?

Junior Admission: Under 16's are admitted free of charge when accompanied by an adult on all days.

Can I purchase tickets at the Gate?

Tickets sold at the gate are subject to availability, we suggest to buy in advance to avoid any disappointment. Please noted that a higher price will apply for on the day sales.

Will there be a Park and Ride system in operation this year?

The Park and Ride system will be in operaton, as in previous years. Further details will be added in due course.

I own a BMW, MINI or Rolls Royce, do I still get free onsite parking as in previous years?

If you own a BMW, MINI or Rolls Royce and you are driving this vehicle on the day, you don’t need to book a car parking space, there is a reserved area for you. All BMW, MINI and Rolls Royce car drivers have free onsite parking. Please follow signs for BMW Owners to your preferential car park. (Please note depending on when you arrive, it may be up to a 25-minute walk to the main entrance to the tournament).

Please also note that your BMW, MINI & Rolls Royce key fob will allow you entry to the BMW Owners' Lounge as well as a grandstand at the 14th hole.

If you would like to have more information or book a specific time for the Lounge you can get in contact with events@bmwgolfteam.co.uk

Are there Blue Badge Holders' facilities?

The event is fully organized for Blue Badge Holders.

Scooters will be available for hire – please book in advance at www.eventmobility.org.uk or calling 01386 725 391

Blue Badge Holders' can reqest a free carer ticket by emailing tickets@europeantour.com

What are my transport/parking options getting to the event?

Further details on transportantion and parking options will be released closer to the event.

What can/can't I bring to the event?

Prohibited Items:Detailed on the back of the ticket

No picnics / picnic hampers allowed

The use of mobile phones is welcomed and the European tour encourages fans to enjoy and share your experience on social media. Please ensure your phone is on silent at all times. Please ensure your flash functionality is switched off at all times. Mobile phone photography for personal use is permitted throughout the week in all areas of the course. Video capture is allowed throughout the week in non- competition areas only, such as practice facilities and mobile phone zones. Phone calls are allowed in non-competition areas only, such as practice facilities and mobile phone zones.

Data use (texting, email, using the European Tour app, social media) is permitted at all times

At all times, please take care to avoid disturbing players and please respond to all requests from tournament staff, security, players and members of their team

Making or distributing broadcasts, commentary, news reports, data, results or statistics by any meansin any format or media including any such by mobile phone or other wireless device is not permitted.Ticket holders consent to being photographed, filmed and recorded at the Tournament (including by CCTV), and consent to use of any such film, image or recording at the discretion of the promoter and/or European Tour and their licensees and partners without compensation or notice.

No dogs (other than guide dogs) or other animals are permitted on the course.

All promotional, commercial, political, religious or offensive items of whatever nature including, but
not limited to, clothing, banners, signs, symbols and leaflets are prohibited.
The ticket holder must comply with all relevant statutes, signs, safety announcements, directions of
stewards and ground regulations whilst attending the Tournament. Breach of any of these conditions
or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or
event management to revoke this ticket and to eject the holder without compensation.

Where can I contact the organiser with any questions?

Please contact European Tour ticket office

By email: tickets@europeantour.com

By phone: 01344 840550

For hospitalty options, please contact our dedicated hospitality team on 01344 840538 to discuss your requirements

Is my registration/ticket transferrable?

Tickets cannot be re-sold. Any resale of the ticket/s will render them void.
The ticket remains the property of the Tournament at all times.

Can I update my registration information?

You can update registration prior to arrival at venue.

Do I have to bring my printed ticket to the event?

Printed tickets must be brought to the venue. Lost, stolen or damaged tickets cannot be replaced.

What is the refund policy?

Ticket sales are final. No exchange or refund can be made.

Ticket sales have ended

BMW PGA CHAMPIONSHIP 2018