Most people were never taught how to handle emotionally charged or 'difficult' conversations.
They either avoid them or go in too hard and it backfires.
Whether it’s giving tough feedback, navigating personal issues like hygiene or wellbeing or managing change and performance, these moments are often mishandled because they trigger the brain’s threat response.
This practical, neuroscience-informed training gives you the structure, language and confidence to approach these conversations in a way that works with the brain, not against it.
Who It’s For
This course is for:
- Managers, HR professionals and leaders who need to handle difficult conversations as part of their role
- Teams navigating performance issues, restructuring or change
- Anyone who avoids or dreads conversations that matter
What’s Included
🧠 3-Hour Virtual Training Session
A dynamic, interactive masterclass where you’ll:
- Understand the brain science behind difficult conversations
- Apply a neuroscience-backed framework to help you have difficult conversations with ease and confidence
- Practise brain-based scripts and frameworks
Printable Workbook & Resource Pack
Includes:
- A clear neuroscience explainer + quick reference
- Self-regulation tools to stay calm and centred
- Conversation planning worksheet
- Word-for-word scripts for the toughest conversations at work:
- Talking to someone about hygiene
- Raising personal or sensitive topics
- Addressing lateness or reliability
- Managing sickness absence compassionately
- Giving feedback that actually lands
- Handling restructuring or redundancy
- Announcing change without creating panic
