Question 1

Who will deliver the workshop?

Accepted Answer

This workshop will be delivered and facilitated by our talented Family Support Consultants. Our trainers are experienced in supporting families whose children have additional needs, and many of our trainers are parent carers themselves.

Question 2

How do I join the workshop?

Accepted Answer

The workshop will be held on Zoom. We will send all registered attendees an email with the Zoom link one week in advance, and again on the day of the workshop. If possible, please join 5-10 minutes early to enter the waiting room, ready for the workshop to start.

Question 3

I haven’t received any joining instructions, what should I do?

Accepted Answer

Please check your spam or junk mailbox if you haven’t received any emails from Eventbrite with joining instructions in the run-up to the workshop. If you still need assistance, please email training.admin@contact.org.uk so that our team can help.

Question 4

Do I need to have a Zoom account to attend?

Accepted Answer

You do not need a Zoom account to attend our workshop as a participant. Ahead of the event, we will email you an invite link along with a unique meeting ID and passcode to join the workshop. Simply click the link or input the meeting ID and passcode on www.Zoom.com.

Question 5

How do I use Zoom?

Accepted Answer

If you need advice on how to use Zoom before the workshop, please email training.admin@contact.org.uk as soon as possible so that we can send you guidance in advance.

Question 6

Will this workshop be recorded?

Accepted Answer

No, this workshop will not be recorded in order to preserve the privacy of any group discussions. Attendees will receive a PDF copy of the workshop slides after the workshop, you may find it useful to have a pen and paper handy during the session.

Question 7

Do I need to have my camera/audio on?

Accepted Answer

No, you are welcome to join the workshop without your camera/audio on. Please ensure your Zoom participant name matches the name you registered your ticket for, so that we can take a register and ensure a safe place for all attendees.

Question 8

I am no longer able to attend the workshop, what should I do?

Accepted Answer

If you are no longer able to attend the workshop, please cancel your place via Eventbrite or by emailing training.admin@contact.org.uk so that we can offer your place to someone on the waiting list.

Question 9

I have accessibility needs – who should I contact?

Accepted Answer

We are committed to offering workshops that are accessible to the widest audience possible. If you have any accessibility needs regarding this workshop, please get in touch with training.admin@contact.org.uk as early as possible so that we can do our best to meet your needs.

Question 10

I have another question about this workshop...

Accepted Answer

If your question isn’t answered here, please email us at training.admin@contact.org.uk.

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