Tenancy and Estate Services User Group
Meets bi monthly on last Tuesday of the month. Managed by Tenancy and Estate Management Team.
About service user groups
Service User Groups are for Bristol City Council tenants and leaseholders to meet and discuss issues about the management and delivery of our landlord services with the Service Managers.
The groups are run by the service teams.
What service groups are there
Tenancy and Estate Services User Group
Repairs and Maintenance Service User Group
Purpose of Service User Groups
To look at issues relating to the way specific housing services are delivered.
To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.
To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.
To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.
NEW: PRE-MEETING - 5.30pm-6pm
A pre-meeting with the Chairs is at 5.30pm – 6pm. You can join it at any point. The purpose of the pre-meeting is for residents to raise individual issues about their homes or block/communal areas. This protected time allows for the main meeting which starts at 6pm to stay focussed on the agenda items. If you are unable to attend the pre-meeting at 5.30pm, you can email your questions, concerns or issues to tpu@bristol.gov.uk.
