£0 – £478.80

Build a 5-star customer experience with AI

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Baker McKenzie LLP

100 New Bridge Street

London

EC4V 6JA

United Kingdom

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Event description

Description

By 2025 an estimated 95% of customer interactions will be supported by AI. Attend this session to learn more about how AI can boost your customer experience.


What will you learn?

  • Hear case studies on how to use AI to drive a hyper-personalised customer experience
  • Learn about the future of virtual assistants and the latest developments in natural language interaction
  • Join in the debate around the role and ethics of using chatbots, virtual assistants and AI-powered decision-making technology
  • Learn more about the data privacy and compliance issues of using AI technologies


Speakers and round table leaders

  • Katie King, Keynote Speaker on AI
  • Darren Ford, VP Global Customer Services, Artificial Solutions
  • Diogo Coutinho, Product Lead, Shell International Ltd
  • Neil Streete, Head of Product Delivery, re:infer
  • Joanna de Fonseka, Senior Associate, Baker Mckenzie
  • Chiro Chakraborty, Head of Digital Customer Experience, Barclays


Photography:
Please note that there will be photography and video at the session for the purpose of being shared on social media and for marketing materials. If you do not want to feature then please contact us before the session. sophi.roberts@dsmlf.info

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Date and Time

Location

Baker McKenzie LLP

100 New Bridge Street

London

EC4V 6JA

United Kingdom

View Map

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