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Building a Digital Customer Experience

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Building a Digital Customer Experience: from conceptual service design to applied technology, how do you build a digital customer experience

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The digital agenda has become one of the priority areas for large numbers of housing providers. Covid-19 restrictions have significantly changed the way that housing organisations, and tenant, resident and community groups operate. This event will provide you with the hints and tips to build a digital customer experience.

Confirmed speakers:

Martin Cutbill, Alertacall Barriers to digital engagement

Ilene Campbell, Tenants Information Service Building the digital customer experience

Ann, Blackwood Best Practice Exchange

Matt Jollands, Alliance Homes Best Practice Exchange

Natalya Machalla, Wheatley Best Practice Exchange

Matthew Busher, Kingdom Best Practice Exchange

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Organiser Trudi Tokarczyk

Organiser of Building a Digital Customer Experience

Should you have any issues you would like to see on the agenda please contact trudi.tokarczyk@scotlandshousingnetowrk.org

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