Building a feedback culture: Addressing performance issues in your team

The interactive course will explore the necessary elements which underpin a feedback culture and its link to behaviours which contribute to risk reduction, improvement and wellbeing.

Weaknesses that can undermine a feedback culture will then be considered; including the absence of interpersonal trust, leader behaviours, processes and individual skills.

Personal approaches to delivering feedback about performance and/or challenging colleague behaviours will be explored within both high and low-risk scenarios.

Personal responses to colleague feedback and the importance of leader modelling will be examined. By the end of the course, delegates will:

• be equipped with knowledge and insights to allow them to plan and embed personal behavioural change, and
• be able to identify strengths, weaknesses and, from these necessary actions for their own team or organisation to support a feedback culture.

This course is led by Liz Price, Head of Training CPD and Risk Advisory Services.

This course has been accredited The Federation of the Royal Colleges of Physicians of the UK for 3 CPD credits.

Please read before booking:

• You MUST have a webcam, speaker and microphone available on the device you intend use to access the training. This will ensure you are able to fully engage with the speaker/other delegates. This also allows our CPD verification process to be robust.
• You MUST be able to access and fully participate in a Zoom meeting from whatever device you choose to use. Please cut and paste the following URL into your internet browser to access help on how to do this. The page includes the option to join a ‘test meeting’ from the device you intend to use. https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
• If you experience any technical difficulty when checking you can access Zoom it could be because your local IT support is blocking access. If this happens you might consider using your own mobile device instead – Zoom works well on tablets.

FAQs

How can I contact the organiser with any questions?

Please email risk@mddus.com if you need to know more before booking.

Please note:

Prior to the event delegates can request a transfer to a future or alternative course

MDDUS absorb the Eventbrite booking fee for this course (which is between £5 - £8)

Refunds can be requested in advance; however, Eventbrite will deduct the booking fee from any refund requested.

MDDUS is not liable for any costs incurred by delegates in relation to attendance at remote training courses. This includes if the course is cancelled or needs to be rescheduled.

What happens if we cannot access this event due to a technical issue?

Please ensure you have full access to Zoom before booking this course. If you experience technical difficulties accessing the course you can request a transfer to another course without incurring a fee.