Many businesses are increasingly forming dedicated teams to better serve vulnerable customers.

Whilst being a valuable resource, these specialist teams may not always be required.

In this 1-hour webinar, Helen explores the benefits and challenges of a specialist vulnerability team from both the customer’s and organisation’s perspective.

Helen also talks through what should be considered when setting up and building a vulnerable customer team.

The aim of this webinar is to help organisations identify if a specialist team is required, and if so, what the steps are to building an effective and empathetic team.

There will be an opportunity to ask questions during this webinar.

What will be covered

Why do you need a team and is it the best decision for your organisation?

Key questions to be asking when building a specialist vulnerability team:

• What?

• Who?

• When?

• How?

Next steps