Building Community into your CX Journey
Discover how to weave community and connection into your customer experience to drive loyalty and trust.
Date and time
Location
Hoddesdon Enterprise Centre (part of the Broxbourne Enterprise Centres)
Pindar Road Hoddesdon EN11 0FJ United KingdomAbout this event
- Event lasts 1 hour 30 minutes
Customer loyalty isn’t bought—it’s built.
This energising session explores how to infuse community thinking into your customer experience. Discover how brands like yours are turning transactions into relationships and creating deeper loyalty by putting connection at the heart of their service design. Perfect for businesses looking to stand out through authentic engagement, emotional resonance, and service that speaks to shared values.
Delivered by Innovation Director Julie Creffield, who has 30 years of business experience including vast stakeholder engagement, and the growing of vibrant communities, she will share practical examples of how she builds community into SME CX journeys.
Broxbourne Enterprise Centres are a thriving hub for business support, tailored to small and medium-sized enterprises (SMEs) ready to grow with clarity, creativity, and confidence.
With a strong track record in helping businesses scale, pivot, and thrive, BEC provides a trusted space for collaboration, innovation, and peer support. Whether you’re refining your strategy, building community, or strengthening leadership presence, BEC’s events offer practical insight backed by a network that understands your world.
Frequently asked questions
BEC (Business Enterprise Centre) are a trusted hub for business growth, offering support, events, and networks tailored to the real-world challenges of SMEs. These workshops are designed to be practical, focused, and genuinely useful—delivering tools you can use straight away.
These sessions are ideal for small and medium-sized business owners, founders, and leaders—especially those looking to scale, improve customer experience, increase visibility, or future-proof their operations.
Yes, all workshops in the Summer 2025 programme are free to attend, but places are limited and booking is essential.
Absolutely. Many SMEs find it valuable to bring along someone from their team, especially to sessions on productivity, CX, or leadership.
Just yourself, a notebook, and an open mind. All materials are provided, and most sessions include time for Q&A and informal networking. If you use AI, you might like to bring a laptop or tablet.
Yes. Each session includes space for informal networking—these events are a great chance to connect with like-minded entrepreneurs and local collaborators.
Sure, we will be happy to organise a tour and walk you through our packages for SME's