This course is aimed at organisations which are committed to promoting emotional health and resilience in the workplace, to improve staff wellbeing and productivity.

This course will take place in three two hour sessions as detailed below. You need to attend all three sessions to receive a certificate.

17/03/21 - 9.30 am - 11.30 am

17/03/21 - 14:00 am - 16:00 pm

18/03/21 - 9.30 am - 11.30 am

At the end of this course attendees will be able to:

• Explore the connection between emotional health and resilience

• Recognise the potential impact of stress and pressure on our wellbeing

• Identify practical steps to build resilience, cope with challenges and enhance wellbeing

• Prioritise self-care, recognise warning signs and identify internal and external sources of support

Attendee feedback:

The training has helped ensure that our staff are equipped to engage with customers in a sensitive and compassionate way. They have also helped our staff to develop the emotional skills to cope with the personal stress of handling such emotive calls on a daily basis - Specialist debt recovery agency.

Digital platform:

• Zoom

Pre-course information:

• Strong internet connection to enable them to interact in this format
• Access to a quiet area
• Ideally access to headsets with a microphone to exclude external noise interruption

Joining instructions will be sent to you prior to the start of your course.

FAQs

How can I contact the organiser with any questions?

For urgent enquiries on the day call 0208 394 8349

What's the refund policy?

Refunds are available for cancellations 30 days prior to the event.