£0 – £34.80

Building Tourism Forward Better - Stephen Spencer + Associates

Actions and Detail Panel

£0 – £34.80

Event Information

Share this event

Date and time

Location

Location

Online event

Refund policy

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description
Experience Oxfordshire Webinar - Stephen Spencer + Associates

About this event

Building Tourism Forward Better - with an Innovation Toolkit with Stephen Spencer + Associates

As the tourism industry inches towards recovery, Stephen Spencer + Associates contend that forward, not back, is the direction to look as well as to travel. With that in mind, SS+A has developed an Innovation Toolkit with the sole purpose of equipping destinations and organisations with the ability to reimagine and reinvigorate their business model.

In this session they will share some of the tools in the toolkit, including a first chance to learn why 3 Dimensions are better than 1 when it comes to business planning. The webinar will cover:

  • What consumers want
  • What businesses need to know
  • How to plan and deliver a viable product, service, or experience
  • Specific actions to give your organisation a new focus and a better plan

There will also be the chance to register interest in test-piloting the Innovation Toolkit.

About Stephen

Stephen Spencer + Associates is a collaborative consulting and training organisation with a simple purpose: to help you extract maximum value from your customers’ experience of your destination or organisation.

Stephen ensures that every business journey meets the client's expectations and requirements, and specifically supports assignments involving brand, marketing, customer experience, retail, and other income generation. Stephen’s own business journey started in the High Street at age 15 and took him to Regent Street, via the Tower of London, to Buckingham Palace by age 30. A combination of luck, curiosity and thinking differently enabled his contribution to the cultural retail revolution of the early 1990s.

Since then Stephen has worked with, studied, learned from, and helped some of the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. His journey features milestones such as creating the Buckingham Palace Shop, launching London’s cable car, revitalising a confectionery-themed visitor attraction, and turning a national conservation charity inside-out, from property- to customer-focus.

Stephen is a Fellow of the Tourism Society and of the Royal Society of Arts, a Trustee of Abbotsford, the former home of Sir Walter Scott, and now a five star-rated visitor attraction, and is also a visitor attractions quality assessor for Visit England. He keeps his optimism muscle in shape by supporting Tottenham Hotspur.

This a Virtual Event . Registered Attendees will be sent an invitation Zoom link 24 hours before the event.

This meeting is for Experience Oxfordshire Partners only. Non-Partners and guests may attend by registering for admission at a cost of £29 plus VAT .


		Building Tourism Forward Better - Stephen Spencer  + Associates image
Share with friends

Date and time

Location

Online event

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Organiser Experience Oxfordshire

Organiser of Building Tourism Forward Better - Stephen Spencer + Associates

Save This Event

Event Saved